Retention period for personal data

Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:

If you have not purchased or otherwise used any of our services, your personal information may be deleted by deleting your account.

Use of information we collect through automated systems when you visit our website

C. Sharing information

We provide cloud-based telecommunication services that make use of traditional telecom networks. In order for these service to function properly, we rely on interconnection to Communication Service Providers globally, and communications-related data is shared with and received from these providers as necessary to route and connect those communications. How these service providers handle this data is generally determined by those providers’ own policies and local regulations.

D. International transfer of information

The provision of our services requires the transfer of data outside of the European Economic Area (the “EEA”). In order to fulfill our contractual obligations to you, we may transfer, process and store your information in any country in which we or our affiliates, subsidiaries, suppliers or agents maintain facilities. Among these countries are the USA, Singapore and Germany. Information collected within the EEA may, for example, be transferred to and processed in a country outside of the EEA which may not provide the same level of protection for personal data as within the EEA. By using our Services, you consent to any such transfer of your information outside your country.

E. Communications and notifications

As part of the service, we may send you messages relating to your account and the services you are using, such as invoices, payment receipts, low balance alerts, technical notifications and other issues. These messages comprise a mandatory part of the services. If you wish to stop them, you must cancel your services.

When you contact us, whether by telephone, through our website or by email, we collect the data you have given to us in order to reply with the information you need.

We record your request and our reply in order to increase the efficiency of our business.

We keep personally identifiable information associated with your message, such as your name and email address so as to be able to track our communications with you to provide a high quality service.

If you contact our sales or support teams, we will respond to your communications by means of live chat, email or telephone.

We may contact you from time to time to keep you up to date with news about our services, including new products, campaigns, promotions and payment methods. You can stop receiving promotional messages by following the instructions included in such messages.

F. Third party sites

Our website may contain links to the websites of third parties. These sites are not under our control and will have their own Privacy Policy.

G. Use of site by children

We do not sell products or provide services for purchase by children, nor do we market to children. If you are under 18, you may use our website only with consent from a parent or guardian.

H. Access to your own information

Access to your personal information

At any time you may review or update personally identifiable information that we hold about you, by signing in to your account on our website.

To obtain a copy of any information that is not provided in your account section on our website, you may send us a request at

After receiving the request, we will inform you when we expect to provide you with the information, and whether we require any fee for providing this information to you.

Removal of your information

If you wish us to remove personally identifiable information from our website, you may contact us at

This may limit the service we can provide to you.

Verification of your information

When we receive any request to access, edit or delete personal identifiable information, we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.

I. How you can complain

If you are dissatisfied with our Privacy Notice or if you have any complaint, then you should inform us by email at

If a dispute is not settled, then we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration.

If you are in any way dissatisfied about how we process your personal information, you have a right to lodge a complaint with the Data Protection Commissioner.